Frequently Asked Questions

Bio-Fond Foundation

Is my color available in the Deluxe size of Bio-Fond?

On the Bio-Fond Deluxe Compact page, below the list of colors, is now a section called "Style." If you cannot add your color in the Classic Deluxe, select New Deluxe and it will be available.

What makes Bio-Fond a mineral foundation?

Bio-Fond Foundation's base is derived from a natural clay, rich with minerals. This clay also lends its color to our foundations giving us a wide range of foundations. This clay is processed, purified and refined leaving behind only the minerals that are good for you, the color to make you feel beautiful and the natural defense from the sun to keep you protected.

What is the best way to apply Bio-Fond Foundation?

Depending on the amount of coverage you want, here is a list of suggestions: 
Brush – use a larger, round brush (ie Kabuki) for a light, sheer finish. 
Sponge - a high quality sponge will give you a fuller finish and is ideal when also applying a primer or moisturizer; replace or wash sponges often to prevent bacteria. 
Fingertips – thoroughly wash your hands before and after. This application will give you the most coverage.

Does Bio-Fond provide sun protection?

Yes. Bio-Fond Foundation make-up includes Titanium Dioxide and Iron Oxides. The EPA recognizes that Titanium Dioxide is a translucent ingredient that helps to scatter and deflect harmful UVB rays. Equivalent SPF coverage will vary depending on how much coverage and the color of Bio-Fond that you are using.


What is your shipping policy?

GS ships to the United States (including Puerto Rico and the US Virgin Islands) and Canada. We no longer ship internationally (with the exception of Canada). If you would like information on how to order outside of Canada and the US, please contact GS Customer Care at info@gsskincare.com.

We ship primarily through USPS and UPS.

UPS shipping options cannot ship to a PO Box. 

We always try to ship your order the same day you place it, but orders placed after 12pm MST may ship the following business day. If you have any questions about delivery estimates, please don't hesitate to call our Customer Care team at 800.282.3223

Where do you ship to and are there additional fees internationally?

At this time GS Products ships to:

  • The United States of America, including...
  • Puerto Rico
  • US Virgin Islands
  • Canada

We no longer ship internationally (with the exception of Canada). If you have questions or concerns, please contact our customer care.  For information on how to place an international order outside of Canada, or to find out where you may purchase GS products outside of the regions listed above, contact info@gerdaspillmann.ch. We sincerely apologize for any inconvenience. Disclaimer: By placing an order on GerdaSpillmann.com you assume responsibility for assuring the product can be lawfully imported to the destination country. Orders shipped outside the United States may be subject to import taxes, customs duties and/or other fees. Recipients of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Any additional charges for customs clearance are the responsibility of the recipient.Please refer to the law within your respective location as Gerda Spillmann, GS Products does not have any control over this. We cannot provide a cost estimate as we are not involved in that part of the shipping process.

Do I need to pay taxes on my order?

Tax is required in the state of Utah due to our warehouse location. For those who do not have a Utah billing or shipping address, tax may or may not be applied based on your state's tax laws for e-commerce.

In certain situations, import taxes, customs duties and other fees may be required depending on your location. These costs are separate from Gerda Spillmann and GS Products. They are charged based on the laws in your specific location. We cannot give any type of estimate as to what they may be. Once the item has left our warehouse and in the hands of customs officials, additional fees as mentioned above are calculated and must be paid by the recipient. We do not have control over this.

Trade professionals: If you are in the state Utah & have a re-seller permit, cosmetology or esthetician’s license and a business license, contact our customer care department. Once you have presented these documents, we are able to exempt you from paying tax.

Returns, Refunds, and Sale terms

What is your return policy?

We do not accept returns or exchanges on open or used products. Unused/unopened products can be returned within 30 days of purchase. 

Products returned will have a 15% restocking fee deducted from the product price paid. Shipping fees are non-refundable. Please report any discrepancy within 48 hours of receipt of your order. 

You can find our full refund policy here.

How do I return a product?

We do not accept returns or exchanges on open or used products. Unused/unopened products can be returned within 30 days of purchase. 

If you choose to return products from your Gerda Spillmann purchase within 30 days and have a copy of your receipt or invoice; please contact us for a RMA (Return Merchandise Authorization) Number. Then simply return via USPS or UPS (with tracking & insurance) and we will issue a refund or in-house credit, at our discretion. We do not provide return shipping labels.

What are the terms of your sales and discounts?

All sales and discounts are subject to the following terms: No Rainchecks. All discounts are while supplies last. Discounts cannot be retroactively applied to previous orders. If you have any questions, please call 800.282.3223.

Skincare Products

I ordered several skincare products - in what order should I use them?

The most critical step in skin care is cleansing. We recommend cleansing twice a day before applying products to the skin. Generally speaking, the lighter the product, the earlier in your regimen you want to apply it. For example, a serum would be applied before an oil and a moisturizer following an oil. 

During the daytime, follow your preferred products with your Bio-Fond Foundation Makeup. Before bed, cleanse the skin and apply a more moisturizing product to help boost your skin's natural restoration period.

To help you make the most of your skincare routine, we've put together a few examples of application order, below.

Normal-to-Dry and/or Aging Skin Day Time Routine: 

  1. Peau de Fleurs Cleansing Mousse
  2. Renaissance Age Serum and/or Anti Aging Eye Region Cream
  3. Skinfood Extra Riche, Prestige Cell, or Renaissance Pro Age
  4. Once dry and no longer tacky, follow with Hydro Pearls Makeup Primer and Bio-Fond Foundation.

Night Time Routine 

  1. Night Time Routine:
  2. Peau de Fleurs Cleansing Mousse
  3. Renaissance Age Serum and/or Anti Aging Eye Region Cream
  4. RAO and Skinfood Extra Riche or Renaissance Pro Age  

Acne Prone and/or Problem Skin Day Time Routine: 

  1. Peau de Fleurs Cleansing Mousse
  2. Peau de Fleurs Tonic
  3. Skinfood Ultra Vital
  4. Once dry and no longer tacky follow with  Hydro Pearls and your Bio-Fond Foundation.

Night Time Routine: 

  1. Peau de Fleurs Dual Action Cleanser
  2. Peau de Fleurs Tonic
  3. Anti-Aging Eye Region Cream
  4. Swiss Brightening Cream or Prestige Cell

**Note: the above are used only as examples. For assistance with a personalized, complete skincare routine with the products you've selected, call our Customer Care team. They are happy to assist.

Can I mix products?

All GS products are synergistically created, meaning they are meant to work in tandem with one another. While some products can be combined and then applied, others are better used in a specific order, one after another. RAO - Renaissance Active Oil, is a great product to combine with a moisturizer for an intensifying effect. Renaissance Age Serum is a product better applied alone and then followed with a moisturizer.

What does hydrophilic mean?

The literal meaning of hydrophilic is ‘water-loving’. Most Gerda Spillmann products are hydrophilic which allows them to be combined with water and still be effective. Combining one of your moisturizers with a small amount of water will help to nourish your skin but will also allow your product to last longer, since you will be using less. A lot of our products are hydrophilic but not all. You will want to double check with the products that you use; items like the Renaissance Age Serum are not hydrophilic and not meant to be combined with water.


Does Gerda Spillmann participate in, or support, animal testing?

No. We have an office full of pet parents and all agree there's nothing beautiful about hurting our furry friends! GS does not currently, nor have we ever, tested our products or individual ingredients on animals. Formulas are carefully designed and crafted by some of the top Swiss cosmetic formulators. We are so sure of the ingredients in our products, we do not feel the need to engage in unethical and dangerous testing.

Is Gerda Spillmann an eco-friendly company?

Our products are produced and manufactured in a setting where little goes to waste, recycling as much as possible and limiting our impact on the environment. Where allowed, Gerda Spillmann packages products with little or no outside packaging, we use only eco-friendly vegetable dyes for printing and recyclable plastics and boxes.