Return Policy


We do not accept returns or exchanges on open or used products. Unused/unopened products can be returned within 30 days of purchase. 

Products returned will have a 15% restocking fee deducted from the product price paid. Shipping fees are non-refundable. Please report any discrepancy within 48 hours of receipt of your order. 

If you choose to return products from your Gerda Spillmann purchase within 30 days and have a copy of your receipt or invoice; please contact us for a RMA (Return Merchandise Authorization) Number. Then simply return via USPS or UPS (with tracking & insurance) and we will issue a refund or in-house credit, at our discretion. We do not provide return shipping labels.

We do offer samples for some skincare items and the Bio Fond Foundation, for color matching and texture/consistency testing.  Samples can be purchased within the US for the shipping cost of $4.99 to include up to 3 samples, additional samples are $1.00 each with a maximum of 5 total.  For samples outside of the US, please contact us directly for an accurate shipping quote. 

We do not retroactively apply sales or credits to purchases completed before a sales period.  We reserve the right to change, modify or cancel sales, prices, and policies at any time. 

If you would like product recommendations or advice from the GS team before making a purchase, we invite you to email us at You may also call us, toll-free: 1.800.282.3223